Information Technology Support Specialist

Program is designed for existing information system employees who wish to upgrade their skills to include CompTIA industry certifications, or for individuals with previous computing systems-related experience contemplating a career change. Due to the level of knowledge required for the courses in this CSC, candidates must have previous knowledge, either through workforce experience or college courses, to be determined by the instructor.

Program Outcomes

Graduates will demonstrate competency in:

  1. Fundamentals of PC hardware & peripherals, mobile device hardware, networking & trouble-shooting hardware & network connectivity issues.
  2. How to install & configure operating systems including Windows, iOS, Android, Apple OS X & Linux; security; the fundamentals of cloud computing; & operational procedures.

Program Information

Minimum credits:18

Length: 2 semesters

Career opportunities: Computer Support Specialist: $28,990-81,260  Job Growth: 12% from 2014 to 2024; Network Systems Admin: $47,460-124,090 Job Growth: 8%; Data Communications Specialist: $31,700-81,430 Job Growth: 8% 
Network Administrator: $46,280-62,450 Job Growth: 8%

*Median salaries job growth nationwide as of 2015. Source: BLS.gov

Industry Certifications:

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Server+
  • CompTIA Cloud+
  • CompTIA Security+

Division:BEIT

Contact:434.797.8440 or 434.797.8474

Course Sequence Lecture Hours Lab Hours Hours in Class Credits
ITN 106 Microcomputer Operating Sys. 3 0 3 3
ITN 107 Personal Computer Hardware & Troubleshooting 3 0 3 3
ITN 201 Administration Mgmt of Network Infrastructures 3 0 3 3
ITN 245 Network Troubleshooting 3 0 3 3
ITN 257 Cloud Computing, Infrastructure Services 3 0 3 3
ITN 260 Network Security Basics 3 0 3 3
Total 18 0 18 18

For more information consult the College Catalog