Customer Satisfaction Surveys

We want your feedback.  Select from the survey list below to gives us your opinion on how well we are doing in the different areas that you experience at Danville Community College.

Available Surveys


Admissions Office

Arts, Sciences, & Business Division

Bookstore

Business Office (Cashier)

Castle Cafe

Financial Aid Office

Great Expectations Program

Knight's Pantry

Learning Resources Center/Library

Middle College Program

SCALE-UP Program

Student Success Program

TARE/CAPE Program

TRIO Educational Opportunity Center

Workforce Services Division

 


How Does It Work?

The Center for Organizational Excellence & Data Analytics provides opportunities for Danville Community College to receive feedback from its stakeholders. Customer satisfaction surveys help DCC to receive important feedback from our customers—primarily students. We view this approach to seeking customer feedback as a major factor in continuous improvement and building a culture of inquiry.

The nature of the surveys is to discover what we're doing well and what may need to be improved. Quarterly reports are generated to track trends while responses are monitored regularly to ensure immediate concerns are addressed by the respective office or area.

We want to be known for our world-class service and organizational excellence. Posters are placed in convenient locations in each area on campus for students and other customers to access these surveys via QR (Quick Response) code. A link to each survey is also provided on the poster.