Helpdesk Requests

Requesting assistance from IT services

Please submit your helpdesk request by using the following links:

First Time User Instructions

SchoolDude Faculty & Staff Helpdesk

Do not call or email IT personnel to request service or report problems, unless your computer is not functional. Using SchoolDude Faculty & Staff Helpdesk guarantees your request will be seen by all IT personnel and acted upon as soon as possible.

If you experience an issue with your computer or devices connected to it, please restart your computer prior to contacting the help desk to determine if this resolves the issue.

When contacting the help desk, please provide the following information:

  • Location of device
  • Nature of problem or service requested
  • Station ID (if applicable, academic computers will have a white label with the station ID. (Ex: T106-4)
  • Exact model name (Ex: HP LaserJet 2400)
  • Brief description of steps you were taking when error occurred
  • Any error messages
  • Contact information

NOTE: Should you have multiple issues/requests, submit a separate request for each, please DO NOT combine multiple requests.

Thank You,
Information Technology Services
Help Desk @ Danville Community College

Contacts

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Tom Canupp

Information Technology Manager
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McKenly Graves

Information Technology Specialist I
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Bracken Jones

Information Technology Specialist II
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Christopher Marshall

Information Technology Specialist I